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What should I do if I find a non-electric vehicle parked at a charging point where I wanted to charge my EV?

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The rules governing Bluelib parking bays depend on where they are located. Some bays may allow both electric and non-electric vehicles to park. Please check the signage at the charge point to confirm what regulations apply. Whilst we will make sure we do everything we can to keep Bluelib bays exclusive to electric vehicles where it is possible, it is the responsibility of the municipal police to enforce the parking regulations. Please report any vehicles illegally occupying dedicated electric vehicle bays to your municipal police.

I plugged my car but it is not charging. Who should I call?

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At some charge points there might be a slight delay while the card is being checked. Please allow up to 10 seconds before trying again.
Always look at the screen display for instructions and guidance on when / how to present your card to the unit.
If it still does not work, please contact us on 01 85 15 15 99.
Our contact centre will investigate the issue and if we can’t resolve it over the phone we will advise the charge point manufacturer of the fault.

I lost my membership card, what can I do? My card is faulty/ I found a Bluelib card. Where can I return it ?

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If you have lost your membership card, you can call our customer service team on 01 85 15 15 99 to request a new card. Please note that fees of 10€ will apply when issuing a new card.

If you card is faulty or you have found a Bluelib card, please send it to : Bluelib - 23 rue du Professeur Victor Pauchet - 92420 Vaucresson.